Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception

The standard approach to measuring CX is flawed because off-the-shelf measures such as NPS assume that all types of customer experiences are the same. 

Creating a healthcare variant CYNEFIN framework to improve leadership and urgent decision-making in times of crisis

Better decisions using the Cynefin framework

Making sense of Problems with The Cynefin Framework

Cynefin Framework Examples, Definition, Template and Tool

Finding Clarity in Uncertainty: The Cynefin Framework for Problem-Solving in a Changing World

Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception

Know your Domain — The Cynefin Framework, by Tom Connor, 10x Curiosity

Vaccinations – complicated or complex? – Mezzana Partners

Measuring customer experience: 6 metrics to do it right

Complex or just Complicated? — i2i Coaching LLC