Finesse Agent Desktop in Firefox Does Not Become Active When a Call Arrives - Cisco

This document describes a problem that occurs in a Cisco Unified Contact Center Enterprise (UCCE) environment in which Mozilla Firefox does not bring focus to the Cisco Finesse agent desktop when a call arrives.

PPT - Cisco Agent Desktop for Cisco Unified Contact Center Express 8.5 Product Overview PowerPoint Presentation - ID:6704324

Cisco Finesse: Desktop Guide - Agent Functions

2Ring: How to Affordably Integrate your Apps with Cisco Contact Center

CCX Enablement Modules Lab Guide, PDF, Call Centre

Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3 - Cisco Finesse [Cisco Unified Contact Center Express] - Cisco

status change of two agents is not reflecting from the finesse supervisor desktop in realtime - Cisco Community

Cisco Finesse: Desktop Guide - Agent Functions

Cisco Unified Intelligence Center CUIC FAQ - Comstice

Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 11.6(1) - Chat and Email Related Tasks [ Cisco Unified Contact Center Express] - Cisco