Merely policy clients? citizen agency during street-level policy implementation and public service delivery

How police agency diversity, policies, and outcomes shape citizen trust and willingness to engage - Stauffer - Policy Studies Journal - Wiley Online Library

City planning policies to support health and sustainability: an international comparison of policy indicators for 25 cities - The Lancet Global Health

How Do Citizens Assess Street‐Level Bureaucrats' Warmth and Competence? A Typology and Test - Boer - 2020 - Public Administration Review - Wiley Online Library

Street-Level Bureaucracy 1 - Steve Adami PA 715 Citation: Lipsky Michael 2010 . Street Level Bureaucracy: Dilemmas of the Individual in Public

High-quality health systems in the Sustainable Development Goals era: time for a revolution - The Lancet Global Health

Frontiers Nurse champions as street-level bureaucrats: Factors which facilitate innovation, policy making, and reconstruction

Project Prioritization: The Ultimate Guide

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Full article: Street-Level bureaucracy in public administration: A systematic literature review

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Understanding Accountability in Democratic Governance

Merely policy clients? citizen agency during street-level policy implementation and public service delivery

Street-Level Bureaucrats and the Welfare State: Toward a Micro-Institutionalist Theory of Policy Implementation - Deborah Rice, 2013